Privacy Policy

Helping Hands, Inc. is a nonprofit charitable organization registered in Texas, United States of America, and recognized by the U.S. Internal Revenue Service as tax-exempt under Section 501(c)(3) of the Internal Revenue Code. We are non-religious and non-political.

This policy explains what we do with personal information across both our website at hhcharity.org and our Helping Hands mobile app for Android and iOS. Where the two differ, we say so.

If you have a question about privacy, or want to exercise any of the rights described below, write to us at info@hhcharity.org.

The Helping Hands app is built to need nothing from you. It has no accounts, no sign-in, no registration and no profile. You cannot create one, so there is nothing for us to store.

Specifically, the app does not:

• ask for your name, email address or phone number
• collect your location
• read your contacts, photos, camera, microphone or files
• contain advertising, advertising identifiers or third-party trackers
• contain analytics, crash reporting or usage measurement of any kind
• send anything you do in the app to us or to anyone else

The text, project information and figures you read in the app are stored inside the app itself, which is why it works with no connection. The app uses the internet for exactly two things: loading our photographs from hhcharity.org, and opening a link in your browser when you tap a button such as Donate, Email us or a page on our website.

We never receive your card number. Neither our app nor our website takes payment details directly. When you choose to donate, you are taken to the secure checkout page of our payment provider, SwipeSimple, and you enter your card details there, on their system.

SwipeSimple processes that payment as an independent provider under its own privacy policy and its own security obligations. What we receive back from them is the record of the donation needed to run a charity properly and to thank you: the amount, the date, and the name and contact details you gave them for your receipt.

We use that donation record to issue your receipt and acknowledgment, to keep the accounting and tax records U.S. law requires of a 501(c)(3) organization, to confirm the project or program your gift supports, and, if you have asked for it, to list you as a supporter.

On hhcharity.org we hold only what you choose to send us.

• Contact and enquiry forms. The name, email address, phone number and message you type, so that we can reply to you.
• Newsletter. Your email address, used only to send the e-newsletter you asked for. Every newsletter carries an unsubscribe link, and you can also simply email us to be removed.
• Volunteer and career enquiries. The details you submit so that we can consider and respond to your enquiry.
• Server logs. Our host records standard technical information for every visit, including IP address, browser type and the pages requested, which is used to keep the site working and to protect it from abuse.

Our work serves children, but our app and website are intended for adults who wish to support that work. They are not directed at children, and we do not knowingly collect personal information from anyone under the age of 13.

The app collects nothing from anyone, of any age. If you believe a child has sent us personal information through our website, email info@hhcharity.org and we will delete it.

Photographs of the children and communities we serve are published with the consent of those responsible for them, and we remove any image on request from a parent, guardian or the individual pictured.

• We do not sell, rent, trade or lease your personal information.
• We do not share donor lists with other organizations for their own fundraising.
• We do not use your information to build advertising profiles.
• We do not publish your name as a supporter unless you have asked us to.

We share information only with the service providers who make our work possible, and only to the extent they need it: our payment provider, our web host, and our email delivery service. Each handles it under its own obligations and may not use it for anything else. We will also disclose information where the law requires it, for example to comply with a tax audit or a lawful order.

Donation records are kept for as long as U.S. tax and charity accounting rules require. Newsletter subscriptions are kept until you unsubscribe. Enquiries are kept for as long as needed to deal with them and to keep a sensible record of our correspondence. We delete what we no longer need.

Whatever country you are in, you may ask us to:

• tell you what personal information we hold about you
• correct anything that is wrong
• delete it, except where we must keep a financial record
• stop contacting you
• send you a copy of what you gave us

Email info@hhcharity.org and we will deal with your request. We will not treat you differently, or refuse you service, for asking.

If you are in the European Economic Area or the United Kingdom, these are your rights under the General Data Protection Regulation. If you are a California resident, they are your rights under the California Consumer Privacy Act. We extend them to everyone rather than only to the people who can insist.

We are based in the United States, so information you send us is handled there. Data protection law in the United States may differ from the law where you live.

Our website is served over an encrypted connection, and payment details are handled entirely by our payment provider on their own secured systems. No method of transmitting information over the internet is completely secure, so while we take reasonable steps to protect what you send us, we cannot promise absolute security.

Our app and website link out to other organizations, including our payment provider and our social media pages. Once you follow a link you are on someone else's site, governed by their privacy policy, not this one.

If we change this policy we will post the new version on this page and update the date at the top. Material changes will be made clear rather than slipped in. This version is effective from 15th October, 2026.

Write to us and a person will answer.